USCIS now lets you reschedule your biometrics appointment online. Pick a time, date, and location through your myUSCIS account— with new slots available as soon as 12 hours from now.
⏱ Important deadline: Requests to reschedule through your USCIS online account must be made at least 12 hours before your scheduled appointment time. If your request is less than 12 hours from your appointment, or you have already missed your scheduled appointment, please call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833) or chat with Emma, the USCIS computer-generated virtual assistant.
Visit my.uscis.gov and sign in. If you don't have an account, you can create one when prompted.
Once in, navigate to the case in question and look for the "Reschedule Biometrics" option.
Go to myUSCIS →The system asks you to select a Good Cause reason. Common choices:
No supporting documentation is required—but answer truthfully, as USCIS keeps a record of all reschedule requests.
The online system gives you flexibility on:
USCIS issues a new Appointment Notice immediately after submission.
⚠️ The new notice is only available in the system for 45 days— download the PDF promptly, save a screenshot, and bring a printed copy to your ASC appointment.
Four situations require you to call USCIS instead:
Call the USCIS Contact Center:
📞 USCIS Contact Center: 800-375-5283Note: While USCIS doesn't require documentation, a no-show can lead USCIS to deem your application abandoned. If you have any uncertainty about the reschedule, consult your attorney before submitting—particularly if you're approaching the third reschedule.