Privacy Policy

Last updated: September 23, 2026

Eugene Chen Law, PLLC ("we", "us", or "the Firm") is a law firm based in Richardson, Texas. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website at echenlaw.com, book a consultation through our scheduling system, or otherwise interact with us.

1. Information we collect

Information you provide when booking a consultation

When you schedule a consultation through our online booking system, we collect:

• Your first and last name
• Your email address (and any additional email addresses you choose to add)
• Your phone number and country code
• Your time zone (auto-detected from your browser, which you can change)
• The consultation type, date, and time you select
• Your meeting preference (phone, video, or in-person, where applicable)
• Information you provide in the intake questionnaire, which may include immigration status, visa history, court appearance details, detention status, prior arrests, family relationships, and the specific questions you wish to discuss

Information you provide when contacting us

When you email us at info@echenlaw.com or eoir@echenlaw.com, call our office, or contact us through other channels, we receive whatever information you choose to send.

Information automatically collected when you visit our website

Our website and booking system run on Cloudflare and may automatically collect limited technical information such as your IP address, browser type, pages you visit, and approximate location. We do not use third-party advertising cookies or trackers.

2. How we use your information

We use the information you provide to:

• Schedule, confirm, remind you of, and (if needed) reschedule or cancel your consultation
• Prepare for your consultation by reviewing your intake questionnaire in advance
• Send you appointment confirmations, reminders, and related communications
• Create a record in our internal calendar and billing systems for paid consultations
• Provide legal services to you if we enter an attorney-client relationship
• Comply with our legal, regulatory, and professional responsibility obligations
• Detect, prevent, and respond to fraud, abuse, or technical problems

Important: scheduling alone does not create an attorney-client relationship

Booking a consultation through our website or providing intake information does not, by itself, create an attorney-client relationship. An attorney-client relationship is formed only after we have evaluated the matter, verified there is no conflict of interest, and signed a written engagement agreement with you.

3. How we share information

We do not sell your personal information. We do not use your personal information for behavioral advertising. We share personal information only as described below:

Service providers we use to operate the firm

• Cloudflare, Inc. — hosts our website and booking system database, and processes your booking requests on our behalf.
• Microsoft Corporation (Microsoft 365) — provides our email service (echenlaw.com mailboxes) and our scheduling Outlook calendar.
• Intuit Inc. (QuickBooks Online) — handles invoicing and accounting for paid consultations and engagements. When you book a paid consultation, we automatically create a customer record and a draft invoice in QuickBooks Online for our internal review.
• Dialpad, Inc. — provides our video meeting service if you select the video option for a consultation.

Each provider processes information under its own privacy and security commitments, and only as needed to deliver its service to us. Our service providers are contractually bound to use your information solely to provide their services to us, and are prohibited from using or disclosing it — including in any de-identified, anonymized, or aggregated form — for any other purpose without your consent. We do not share de-identified or anonymized data with third parties for their own use.

Legal and protective disclosures

We may disclose information when required by law (for example, in response to a subpoena, court order, or government investigation), to enforce our agreements, or to protect the rights, property, or safety of the Firm, our clients, or others, or in connection with a merger, acquisition, or sale of our practice. In the event of any such business transfer, the successor will be bound by this Privacy Policy, or we will notify you and give you the opportunity to request deletion of your personal information before the transfer takes effect.

Attorney-client communications

Once an attorney-client relationship is established, communications and information you share with us in that capacity are protected by the attorney-client privilege and the attorney work-product doctrine, subject to limited exceptions recognized under Texas law and applicable professional conduct rules.

4. Where and how we store information

Booking records and intake information are stored in a Cloudflare D1 database hosted in the United States. Calendar events are stored in the Firm's Microsoft 365 tenant. Billing records are stored in QuickBooks Online. Email correspondence is stored in our Microsoft 365 mailboxes. We use industry-standard administrative, technical, and physical safeguards to protect this information.

5. How long we keep information

• Booking records and intake information: retained for up to seven (7) years after the consultation date, after which records are anonymized (personal identifiers are removed and only aggregate, non-identifying statistics are retained). This period is consistent with general law firm document-retention practice in Texas.
• System email-content logs: the system's internal log of generated confirmation and reminder email content is purged after ninety (90) days. The email messages themselves remain in the relevant inboxes subject to their own retention.
• Files relating to representation: if we enter into a representation, client files are retained for the period required by the Texas Disciplinary Rules of Professional Conduct and our engagement agreement.

6. Your rights and choices

You may, at any time, contact us to:

• Ask what personal information we hold about you
• Request corrections to inaccurate information
• Request that we delete personal information we no longer need (subject to the document-retention obligations above and our obligations to existing or former clients)
• Cancel or reschedule a pending appointment using the link in your confirmation email, or by contacting our office
• Opt out of non-essential communications

When you ask us to delete your personal information, we will acknowledge your verified request within ten (10) business days and complete the deletion within thirty (30) days, except for information we are required to retain under the obligations described in Section 5 or our professional obligations to existing or former clients.

To make a request, email us at info@echenlaw.com. Residents of California, Virginia, Colorado, Connecticut, Utah, and certain other jurisdictions may have additional rights under their state's privacy laws; we will honor verified requests under those laws to the extent they apply to us.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. No method of transmission over the internet or method of electronic storage is, however, 100% secure, and we cannot guarantee absolute security.

If a security breach compromises your personal information, we will notify affected individuals without undue delay, describe the nature of the incident, and provide instructions on steps you can take to protect yourself.

8. Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the "Last updated" date above. For material changes, we will provide a plain-language summary of what has changed and obtain your affirmative consent before those changes apply to you. Non-material changes take effect when posted.

10. Contact us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Eugene Chen Law, PLLC
801 E. Campbell Road, Suite 130
Richardson, TX 75081
Email: info@echenlaw.com
Phone: (972) 665-7235